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Frequently Asked Questions
We price our cleaning services based on many different variables, Square Footage, number of bathrooms & bedrooms, hard wood vs carpeting, pets, condition of your home, etc. We can provide you with an in home estimate, to better understand your specific needs. Your rate will be the same per visit, unless a clean is missed, or extra’s are added on (ie: Interior Oven)
If a cleaning service is missed for any reason, more time & work is required at your next scheduled cleaning service, therefore your next cleaning will default to the next corresponding rate:
1. A missed weekly cleaning service, will default to a biweekly rate.
2. A missed biweekly cleaning service, will default to a monthly rate.
3. A missed monthly clean service, will default to an hourly fee @ $55 per hour/ per person.
Yes, if your are not 100% happy with our cleaning service, we will come back within 24 hours to correct the problem. We like to call it our Happy Guarantee. If something was missed you have 24 hours to report it to our head office, and we will return to correct it.
That’s okay, but is not recommended. You are paying to get us to the door, and there is a minimum. It normally works out to be similar in cost to get the entire home cleaned.
No. You do not need to be home, however you can be. You can provide access in whatever way you feel most comfortable. Clients can leave a key hidden, the door unlocked or provide a key, we have a strict code labelling system to keep your keys secure.
We try our best to use the same team of cleaners each and every visit. Teams consist of 2 people, however from time to time we may send a backup team, to cover vacations, sick days etc. Our staff our fully vetted background checked & covered by WSIB.
You may cancel a recurring cleaning service at no charge, as long as you let us know 24 hours in advance. Without 24 hours notice a $40 fee applies. If you cancel once we arrive, or we can’t access the home, a $60 fee applies. Your schedule will resume at the next regularly scheduled date & time
No. There is no commitment. Our quality of service speaks for itself which keeps you coming back time and time again.
Nope, and we promise not to judge.
Questions to ask your Cleaning Company
You are 100% covered. A lot of companies hire employees and illegally label them as Independent Contractors to evade paying government mandated taxes, and/or WSIB. We hire employees, and ensure each of them is covered by WSIB at all times. If one of our cleaners gets hurt on your property, you – the home owner are not responsible. If you use a contractor (unknowingly in most cases), your home owners insurance may or may not cover it, and you can be sued personally for injuries. Simply ask your cleaner for an updated WSIB clearance certificate to check that you’re properly covered.
We have General Liability Insurance, that cover the home owner in the event that something gets damaged. For the most part if something is damaged we will simply fix or replace it, but insurance is there for a reason and accidents can happen. Insurance also covers you if you were to be injured as a result of the cleaning company, so you are protected from all sides.
We try our best to keep the same team in your home every time. We have teams of 2, if one calls in sick or takes vacation we may send out another employee to help out – however they will be accompanied by at least one of your regular cleaners. All employees are thoroughly vetted and background checked. We would never send in anyone we don’t know, like & trust.
Yes, most baths are small and pushing around a mop with hairs and dust just creates a bigger mess. We vacuum first and then wash all baseboards, behind toilets, and floors by hand. We even clean your toilet brush holder and garbage cans, what can I say we are OCD.
Charging a predetermined service fee is more beneficial for both our clients & our employees.
Being on a “clock” while working has its downfalls.
(1) We like to take time to communicate with our clients, ask them what’s new? How’s the kids doing? What are your areas of concern? etc.
(2) Rushing or Panic to finish in time, is where things get missed and accidents are more likely to happen. We never reward our employees for rushing.
(3) Same price every clean, no matter if it takes us longer and certain areas require more attention.
Wouldn’t you rather have your home cleaned properly & at the same price every-time? Companies that charge hourly always eventually struggle to provide the same quality of service due to time restrictions. Not to mention employees get burned out or tired faster by rushing and running to stay on a tight time schedule.
Yes, we engrave your key with a special code, so that it has no identifying marks tied to your home. Only our Team Leads hold keys after undergoing vigorous training & protocols and only after trust has been established.
No, gross! We use clean sterilized rags at each house. We also don’t use the same sponge we use in your bathroom as we do in your kitchen. New mop heads per visit and we sterilize our equipment between houses.
Staff call in sick, or go on vacations, however because we are a growing team we can cover those with staff or even the owners will jump in. If you’re hiring a one person show, it’s difficult to be reliable all the time, because let’s face it life happens.